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Online Store Help


Shipping Topics

Currently, we only ship within the United States. If you are doing business in Canada, please visit Graybar Canada at?https://www.graybarcanada.com. For other international or export business, contact your?local Graybar Branch?for assistance.

Currently, we do not ship to APO/FPO boxes.

The price of shipping is determined by the shipping method selected, the order's total weight and the distance between the shipping address and our shipping center. The shipping charge will be calculated during the checkout process before completing the order.

For Company Accounts, freight is determined by your account freight terms, and will not be reflected in the online checkout process. Talk to your?local Graybar representative?for any questions about your freight terms, options, or charges.

Free in-store pickup is available for items currently in stock for Guest Checkout, Individual accounts, and Company Accounts. All pick-up orders placed online will be held for a period of 30 days from receipt of the shipping confirmation notice.

If the material has not been picked up within the specified time frame, a credit will be issued back to the original form of payment less shipping charges and a 20% restocking fee.

If you pick up an item that is found later to be incorrect, damaged, or defective, please contact us immediately at:?855-347-2839?or email?GraybarSupport@graybar.com.

Company Accounts may?have separate in-store pick-up policies depending on their applicable account contracts. Please refer to your account terms or contact your customer service representative for questions.

Standard delivery is two to four business days, second day is two to three business days and next day is one to two business days. Orders placed by 2 p.m. Central Time will ship the same day.

For Company Accounts, shipping is determined by your selected delivery method and is based on delivery terms negotiated with your local sales office.

Graybar Electric observes the following Holiday schedule:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day

If your order is placed on these dates, your order will be shipped on the following business day.